THE OPERATING SYSTEM FOR MODERN IT

Service managementbuilt for command.

Sentinel ITSM unifies a powerful service desk, enterprise ticketing, change management, CMDB, automation, evidence and operational intelligence in one accountable platform.

Open Sentinel ITSM Explore capabilities

No synthetic records

Governed by design

Built for enterprise scale

Operations pulse

Live service command

All systems governed

Tickets

Priority · ownership · SLA

Changes

Risk · approval · rollback

Services

Catalog · demand · outcomes

Assurance

Evidence · controls · audit

SERVICE INTELLIGENCE

Every signal becomes action.

ONE OPERATING MODEL

Powerful enough for every service moment.

Ticket operations

Omnichannel intake, deterministic priority, SLA clocks, ownership, evidence and complete service history.

Change governance

Risk-aware workflows, segregation of duties, approvals, maintenance windows, rollback and PIR evidence.

CMDB & service impact

Reconciled configuration items, source lineage, dependency maps and critical service impact.

Workflow automation

Versioned rules, explainable assignment, event orchestration and human-governed automation.

Operational intelligence

Live analytics, forecasting, SLA risk, executive drill-down and governed AI assistance.

Enterprise assurance

Tenant isolation, RBAC and ABAC, immutable audit, evidence retention, observability and recovery.

FROM SIGNAL TO EVIDENCE

An accountable service loop.

Sentinel ITSM connects detection, human decisions, automation and evidence without hiding operational truth.

Detect

Capture service demand from people, monitoring and connected systems.

Orchestrate

Apply priority, ownership, policy, SLA and workflow automatically.

Resolve

Coordinate teams, knowledge, assets, releases and governed change.

Prove

Retain attributable evidence, outcomes, audit history and live insight.

Run service operations with confidence.

Enter the secure Sentinel ITSM workspace and operate from live, governed records.